Please contact our Customer Care Department about your damaged or defective award by email at firstname.lastname@example.org or by phone, toll-free at 1 (800) 756-9122 and locally at (262) 679-6050. Please contact the Customer Care Department before attempting to return a reward (we will provide you with information necessary to return your gift).
Returned items should include a note outlining the specifics of the problem and where the replacement should be shipped. The time it takes to repair an item varies on the product and what is being repaired.
Returns must be in the original manufacturer’s packaging.
If you receive an award that has been damaged in shipment, please contact Royal Recognition immediately. Do not discard any of the shipping materials, as they are needed to file a claim with the shipping company.
Absolutely! Our goal is to make you happy with your reward selection. Please contact your dedicated Account Coordinator at 1 (800) 756-9122 and locally at (262) 679-6050 to find out more information.
All products in our Service Award Programs (and many in our other programs) include a full factory warranty and varying levels of product support depending upon the manufacturer. Please contact us with any product or operation questions.