FREQUENTLY ASKED QUESTIONS

If your question hasn’t been answered below, please drop us an email at sales@royalrec.com. We’ll respond as quick as we can!

If you are looking to redeem an award code, please visit orders.royalrec.com and follow the instructions listed on the page.

What if there is a problem with my service award or item received?

Please contact our Customer Care Department about your damaged or defective award by email at customercare@royalrec.com or by phone, toll-free at 1 (800) 756-9122 and locally at (262) 679-6050. Please contact the Customer Care Department before attempting to return a reward (we will provide you with information necessary to return your gift).

Returned items should include a note outlining the specifics of the problem and where the replacement should be shipped. The time it takes to repair an item varies on the product and what is being repaired.

Returns must be in the original manufacturer’s packaging.

What should I do if my award was damaged in shipping?

If you receive an award that has been damaged in shipment, please contact Royal Recognition immediately. Do not discard any of the shipping materials, as they are needed to file a claim with the shipping company.

What if my award is lost in transit or stolen?

Your award can be replaced upon written approval by a Customer Care Administrator, who can be reached at customercare@royalrec.com.

May I have more information about a product before I place my order?

Absolutely! Our goal is to make you happy with your reward selection. Please contact your dedicated Account Coordinator at 1 (800) 756-9122 and locally at (262) 679-6050 to find out more information.

Do reward selections come with a warranty?

All products in our Service Award Programs (and many in our other programs) include a full factory warranty and varying levels of product support depending upon the manufacturer. Please contact us with any product or operation questions.

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